FAQ's

Welcome to the World Balance FAQ. Here you’ll find quick answers to the most common questions about our products, orders, memberships, and services. We’ve gathered everything you need to help make your shopping experience smoother and more convenient.

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Need immediate help? Click the button below to chat live with our Customer Service team.

If we’re unavailable, send us an email and we’ll get back to you within 20–36 hours.

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World Balance offers quality and well-designed footwear and apparel at an affordable price. We make people, products, and life better by providing value and comfort to our customers from different walks of life.

Unfortunately, we only ship orders in the Philippines. You may ask a friend or relative to receive the order in your behalf then have him/her ship it to you instead.

There are different ways on how you can pay for your orders.

1. PAYPAL EXPRESS - you may pay with your credit/debit cards.
Express checkouts save customer payment and shipping information so that returning customers can more quickly complete payment for their orders.

2. PAYPAL - Search for the email, wbcares@chgglobal.com.ph to pay manually.

3. BDO Bank payment - CHG Global Inc with account number 001600143537 and send proof of payment to wbcares@chgglobal.com.ph

Proof of payment should be submitted and verified before we can process your orders.

4. TENDOPAY - is an installment plan solution that gives you the convenience to buy now and pay later for your online purchases in 2 to 12-month installments. To know more, please visit, https://tendopay.ph/faq

5. PAYMONGO - you may pay with your credit/debit card or GCASH.

6. DRAGONPAY - you may pay with your GCASH, GRABPAY, SHOPEE PAY and PAYMAYA.

7. BILLEASE - is a buy now, pay later app that offers customers the convenience of paying for their purchases through easy monthly installments, with the flexibility to choose between interest-free or interest-bearing options, all without the need for a debit or credit card. To know more, please visit, https://billease.ph/

8. Cash on Delivery (COD)

Refunds could be done in the following ways:

GCASH
BANK Deposit
PAYPAL

Your item is eligible for a return or exchange if it meets the following conditions:
a. Within 30 days of delivery date
b. Invoice available
c. Original condition & tags intact
d. Original packaging
Should you wish to return your item, please send an email to WBCares@chgglobal.com.ph stating your reason for returning along with the proof that your item is eligible.
Should you wish to exchange or return an item due to wrong item delivered, we will shoulder all the shipping costs that will incur.
Customer Service will assist and coordinate with you the fastest way to return your item.

There is free shipping available with a minimum purchase of P 1,500.
P100 shipping fee apply for P 1,499 below nationwide.

Within Metro Manila 2 to 3 business days from the pick-up date
Outside Metro Manila 5 to 10 business days from the pick-up date

You may reach our customer service several ways:

Email: WBCares@chgglobal.com.ph
Viber: 0917 832 5452

May also leave a message to our official Social Media page.

WB Club is the rewards and loyalty program of World Balance that lets members earn rewards every time they shop in-store, online, or through the World Balance App.

Anyone can apply for a free membership and start earning points on eligible purchases.

Download the World Balance App via the Apple App Store or Google Play Store and create an account. You may also register through the official World Balance website.
Start shopping with a minimum spend of ₱1,000 (after discounts) to begin earning rewards.

You will receive a welcome email upon successful enrollment. During registration, you will also be notified if your email address or mobile number is already associated with an existing account.

You can:
• Track your WB Points

• Redeem rewards

• View promotions and exclusive offers

• Manage your membership profile

• Access app-exclusive benefits

You can update your details through your account profile in the World Balance App.

For birthdate changes, please contact Customer Service:

Email: wbcares@chgglobal.com.ph

Mobile/Viber: +63 917 832 5452

Classification and tier	Silver	Gold	Platinum
Sign-Up Discount	5% Off Selected Items only, Valid for one time use
Special Discounts (Limited Time Only, for Special Collections)	5% off Selected Items only, Not valid with other promos	7% off Selected Items only, Not valid with other promos	10% off Selected Items only, Not valid with other promos
Birthday Benefits	₱200 voucher	₱300 voucher	₱500 voucher
Welcome Pack	₱100 voucher after first purchase. Valid on second purchase only	₱200 voucher upon upgrade	₱500 voucher upon upgrade
Early access to special release	Early access to special launches and events	Early access to special launches, plus VIP access to limited in-store events	Early access to special launches, VIP access to limited launches, first access, and private VIP invites
Bonus Points Day	2x points during birthday month	2x points during birthday month and select events	2x points during birthday month and select events, plus 3x points on exclusive events

Terms and conditions apply. Benefits, discounts, vouchers, and rewards may vary by campaign and are subject to eligibility requirements, validity periods, and item exclusions. Discounts and vouchers cannot be combined with other promotions unless otherwise stated.

Membership status is based on accumulated annual spend (after discounts).

Silver: ₱1,000
Gold: ₱10,000
Platinum: ₱20,000

Members are automatically upgraded once the required spend threshold is reached.

Classification and tier	Silver	Gold	Platinum
Eligibility	First purchase with a minimum spend of ₱1,000 (after discount)	Minimum spend of ₱10,000 (after discount)	Minimum spend of ₱20,000 (after discount)
Upgrade	Upgrade to Gold with a minimum spend ₱10,000 within 1 year from upgrade date	Upgrade to Platinum with a minimum spend ₱20,000 within 1 year from upgrade date	Not Applicable
Annual Renewal	Maintain Silver with at least ₱1,000 annual spend from upgrade date	Maintain Gold with ₱7,500 to ₱19,999 annual spend from upgrade date	Maintain Platinum with at least ₱15,000 annual spend from upgrade date
Downgrade Rule	If annual spend falls below ₱1,000, the member will lose access to WB Club benefits.	If annual spend is ₱1,000 to ₱7,499, the account will return to Silver. If annual spend falls below ₱1,000, the member will lose access to WB Club benefits.	If annual spend is ₱7,500 to ₱14,999, the account will return to Gold. If ₱1,000 to ₱7,499, the account will return to Silver. If annual spend falls below ₱1,000, the member will lose access to WB Club benefits.

Your membership status does not expire, but it is reviewed periodically. To maintain your status, you must meet the applicable annual spending requirement. Failure to do so may result in a downgrade to the appropriate tier.

During your birthday month, you will receive:

• A one-time-use birthday voucher code

• 2x WB Points on all eligible purchases

WB Points are rewards earned from eligible purchases made through official World Balance stores, the World Balance website, and the World Balance App.

WB Points are earned on eligible purchases with a minimum spend of ₱1,000 (after discounts). The number of points earned depends on your membership status.
WB Points are awarded in whole numbers only. If the calculated points include a fraction, the fractional amount will not be awarded.

Classification and tier	Silver	Gold	Platinum
How You Earn WB Points	Every ₱50 spend = 1 WB Point	Every ₱40 spend = 1 WB Point	Every ₱30 spend = 1 WB Point
Sample Points Earned for ₱1,000 Spend	20 WB Points	25 WB Points	33 WB Points

Yes. Simply provide your registered mobile number or email address at checkout. You may also present your membership QR code to store personnel to have your purchase credited to your WB Club account.

You may check your balance through the World Balance App or by visiting any participating World Balance store.

You may redeem your WB Points at checkout in participating stores, through the official World Balance website, or via the World Balance App.

No. There is no minimum redemption requirement.

No. There is no limit to the number of WB Points you may earn or redeem.

No. WB Points are non-transferable and may only be used by the registered member.

WB Points expire two (2) years from the date they are earned. Since points expire individually based on their earning date, they will not all expire at the same time.

Yes. Membership accounts may be permanently deleted due to prolonged inactivity.
Accounts with no purchase for thirteen (13) consecutive months will be tagged as inactive. Inactive accounts for twenty-four (24) consecutive months may be permanently removed from the system.

Simply log in to your account and make a qualifying purchase of at least Ph 1000, after discounts before the inactivity period ends.

Yes. You may re-enroll in WB Club at any time. Your re-enrollment will be treated as a new membership application. Please note that any previously earned membership status, benefits, rewards, and WB Points will no longer be available and cannot be restored or reinstated.

No. Once the WB Points earned from a purchase have been redeemed, the item is generally no longer eligible for a refund. Subject to the applicable Return and Exchange Policy, you may exchange the item instead. Redeemed WB Points cannot be credited back to your account.

No. Items purchased using WB Points, whether as partial or full payment, are generally not eligible for a refund. Subject to the applicable Return and Exchange Policy, you may exchange the item instead. Redeemed WB Points cannot be credited back to your account.

Need HELP?

Need immediate help? Click the button below to chat live with our Customer Service team.

If we’re unavailable, send us an email and we’ll get back to you within 20–36 hours.

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